FAQs
Have questions about your upcoming move? Our FAQs page covers everything you need to know, from packing tips and service details to pricing and scheduling, ensuring a smooth and informed moving experience.
Frequently Asked Questions
How far in advance should I schedule my move?
It’s recommended to schedule your move at least 4 to 6 weeks in advance to secure your preferred date and ensure ample time for preparation. However, if you’re planning a move during peak seasons or weekends, booking even earlier is advisable. If you need to move on short notice, please contact us, and we’ll do our best to accommodate your needs!
Do you offer insurance for my move?
Yes, Move Pack Clean provides various insurance options based on the distance and size of your move. This ensures you have peace of mind, knowing that you’ll receive fair compensation in the event of any damage to your belongings during the relocation.
Why should I choose Move Pack Clean?
With nine years of experience in the moving industry, we pride ourselves on having the best team in the area. Our crew is thoroughly trained and carefully vetted to ensure the highest standards of service. What sets us apart is our commitment to treating every delivery with the same care and attention we would give our own belongings, ensuring a seamless and reliable moving experience for you.
What is your cancellation policy?
We require a 24-hour notice for cancellations to ensure we can accommodate other customers effectively. If you need to cancel your move, please contact us as soon as possible to avoid any potential charges.
Can you move large or specialty items like pianos or artwork?
Yes, we specialize in moving large and specialty items, including pianos, artwork, and antiques. Our experienced team is trained in handling delicate and heavy items, ensuring they are safely packed and transported. Please let us know in advance about any specialty items, so we can prepare the necessary equipment and take the utmost care during the move.
What are you not allowed to move?
Dangerous or hazardous materials, stolen and illegal goods, perishable, environmentally harmful or explosive goods, any type of drugs, bio-hazardous items and poisons, weapons and firearms.
Can you provide an on-site estimate?
Yes, we can! In addition to on-site estimates, we also offer virtual consultations, which can often be more convenient and effective than traditional visits. Just let us know your preference, and we’ll ensure you receive an accurate estimate tailored to your needs.
When I book a move with Move Pack Clean, what is included in the service?
When you book a move with Move Pack Clean, our comprehensive service includes loading and unloading your belongings, as well as disassembling and reassembling items as needed. We take extra care to wrap your furniture in thick moving pads to ensure its protection during transit. Additionally, cargo insurance is included in our total cost, giving you peace of mind throughout the process. Our moving staff will also position your furniture according to your directions, ensuring everything is set up just the way you want it in your new space.